…seeks feedback * Thorough knowledge of NICE IEX WFM (centralized, multi- media , multi-site) preferred * Comprehensive understanding of contact center metrics *

…maintaining and tracking Release Management records including CI version(s), media type, supporting materials, destination, receiving party, acceptance criteria,

…skills and problem solving ability.Basic ability to utilize various forms of media , including print, electronic and film.Basic knowledge of design techniques, tools,

…seeks feedback Thorough knowledge of NICE IEX WFM (centralized, multi- media , multi-site) preferred Comprehensive understanding of contact center metrics Proficiency

…a Bachelor's degree in an applicable field plus one full academic year of graduate education in the specialized field. or, a bachelor's degree in a specialized field