…seeks feedback * Thorough knowledge of NICE IEX WFM (centralized, multi- media , multi-site) preferred * Comprehensive understanding of contact center metrics *

…skills and problem solving ability.Basic ability to utilize various forms of media , including print, electronic and film.Basic knowledge of design techniques, tools,

…seeks feedback Thorough knowledge of NICE IEX WFM (centralized, multi- media , multi-site) preferred Comprehensive understanding of contact center metrics Proficiency

…This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online

…maintaining and tracking Release Management records including CI version(s), media type, supporting materials, destination, receiving party, acceptance criteria,