…described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps)

…outbound client communications through various channels, such as phone, email, chat, and social media , in a courteous, efficient, and professional manner. This

…will substitute for a maximum of two years of the required experience. NOTE: Any college hours or degree must be from an accredited college or university. Job

…institute will substitute for a maximum of one year of the required experience. College training will substitute for the required experience on the basis of 15

…institute will substitute for a maximum of one year of the required experience. College training will substitute for the required experience on the basis of 15