Social Media Community Specialist

Description:

Company Overview

John Paul Mitchell Systems (JPMS) is engaged principally in the business of developing and marketing hair and skin care products. For over 40 years, we've been serving the professional beauty industry with salon-quality hair care products and styling tools through our family of brands including Paul Mitchell®, MITCH®, Awapuhi Wild Ginger®, Tea Tree, Paul Mitchell® Pro Tools™, Neuro® and MVRCK™. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally.

Position Summary

The Social Media Community Specialist will be a key member of the JPMS™ Social Media Team. The functions of this role will focus on supporting customers on social channels and developing relationships with them. Key responsibilities include:

• Responding to social messages across all platforms (Instagram, Facebook, Twitter, TikTok) in a timely manner.
• Conveying messages in a personal voice with a professional bend to positively affect the outcome of support interaction.
• Acting as a liaison between social media and the rest of the company. Communicate social concerns to all stakeholders.
• Monitoring audience responses to social and digital strategies. Ability to analyze response and sharing public sentiment to leadership.

Requirements:

Qualifications

• 2+ years of community management experience for a beauty brand.
• Proven self-starter with the ability to juggle priorities; a team player who maintains composure in high pressure, fast-paced situations.
• Resourceful and proactive; must be solution-oriented.
• A customer-service minded individual who can solve public-facing problems with professionalism; also has a genuine love for the beauty industry.
• Skilled at shifting between multiple brand voices.
• Attentive to detail and at ease with tight deadlines and multi-tasking.
• Wholesale / consumer goods / beauty industry experience preferred.

Competencies / Skills

• Strong organizational skills
• Strong verbal and written communication skills
• Strong collaboration skills in a team environment
• Strong time management skills

Other

• Weekend hours required.
• Travel not required.

JPMS is an equal opportunity employer, committed to creating an inclusive and belonging environment for all employees

PI177620472

Location: Century City, California, US

Posted Date: 5/13/2022