Quality Assurance Agent: Call Centre
Job Location
Pretoria, South Africa
Job Description
My client is seeking a Quality Assurance Agent with 5 year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known as HEAT) or similar ATS systems. The contact centre service will support the channels below (and any other new channels): Email support. Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions, solution testing, etc.).
Location: Pretoria, ZA
Posted Date: 5/11/2024
Location: Pretoria, ZA
Posted Date: 5/11/2024
Contact Information
Contact | Human Resources |
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