IT Technician

Do you have a passion for IT and enjoy solving technical challenges? A well-established group in the Hospitality sector seeks a skilled IT Technician to join the team in Camps Bay . Responsibilities Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on promptly and closed within SLA requirements. Effectively provide onsite and remote assistance, to both guests and staff, during and after normal office hours. Escalate calls if necessary. Basic training and best practice guidelines to guide both guests and staff. Perform daily tasks to ensure maximum uptime between properties and devices. Provide support on all Windows and Mac desktop platforms. Provide basic server support and user management. Provide advanced support on: Backups File Sharing MFP Printers CCTV and Access Control VOIP Systems E-Mail Antivirus DSTV and Room Technology Wi-Fi Connectivity Setup phones, tablets, and other BYOD devices. Report any security concerns or potential risks. Plan and manage all upgrades. Stock management and Asset Registers. Participation in projects, and meeting deadlines. Effective Administration. Qualifications And Experience Grade 12 A Certification N Certification 3 years PC support environment Experience with Firewalls (Beneficial) Experience with Servers (Beneficial) Experience with Networking (Beneficial) Must have driver’s license and reliable vehicle (Non-negotiable) Please do not apply if you do not meet the requirements. Note: There are two positions available, and based on experience, the hiring manager will decide the most suitable fit.

Location: Cape Town City Centre, ZA

Posted Date: 5/9/2024