Logistics Customer Service

Logistics Costumer Service:

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world.

Job Responsibilities:

1.Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through phone calls, instant messaging, etc. to solve problems accurately and assign responsibilities;

2.Take proactive measures to handle and follow up on local sellers' abnormal logistics and fulfillment orders, ensuring the team achieves work objectives;

3.Analyze the needs of local sellers and logistics providers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.

Qualifications:

1.Bachelor's degree or above. High school graduates must have at least 1 year of experience in logistics or customer service;

2.Strong comprehension and service abilities;

3.Good teamwork and collaboration skills;

4.Willingness to work on a rotating shift schedule.

5.Mandarim is a plus.

At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.