E-Commerce Sales & Support Consultant

Who We're Looking For: A Grade 12 graduate with a passion for customer-centric solutions. 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries. A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms. Key Responsibilities: Customer Service: Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms. Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery. Handle complaints with finesse, turning challenges into opportunities for improvement. Sales: Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform. Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse. Champion the customer journey, providing top-tier service aligned with international online shopping standards. Administration: Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency. Partner with Marketing to research target markets, identifying avenues for sales growth and innovation. Stay ahead of the curve by keeping abreast of market trends and product developments.

Location: Paarl, ZA

Posted Date: 4/27/2024