Order Fulfilment Subject Matter Expert - 3 Months Maternity Cover

ROLE PURPOSE Vacancy for an Independ Contractor Order Fulfilment Subject Matter Expert - Vodacom Business Midrand Client. The purpose of the role is to optimise and simplify order management processes within the order management space. This comprises of order capturing, cancellations and order assurance. The successful candidate will work closely with the Order Management Lead and the Commercial Management Manager (Vodacom) to streamline BULK processing and order fulfilment with the purpose of optimising resource capacity, simplifying processes and implementing a robust process for Bulk Order Processing. ROLE REQUIREMENT Subject Matter Expert on Order Fulfilment (Order Capture / Cancellations / Order Assurance / Reporting) Optimize order fulfilment processes Simplification and ways of working in order management Assist with optimising utilisation of reporting Equip Order Management staff with order fulfilment training and best ways of working Support the Order Management Manager in road mapping optimal order fulfilment ways of working Support the OM Team Lead with streamlining allocation of work and measuring and introducing best ways of working Support in finding a better structure to managing increasing bulk order requests Support the Nexio SDM is motivating resource capacity and resource utilisation JOB COMPETENCIES Extensive Order Fulfillment Experience in Telecoms Comprehensive experience in Excel and other related Microsoft Office product Suite Comprehensive Fixed Order Management experience Experience in dealing with high volume high priority Customers Extensive experience in Sales and Management engagement Siebel, Infoweb, Morpheus & Eppix experience essential QUALIFICATIONS & EXPERIENCE Grade 12 (Matric) essential Certification in Financial Management or accounting will be advantageous. At least 5 years experience in core Order Management and fulfilment Experience of working with Siebel essential Experience in telecommunications highly advantageous LEADERSHIP COMPETENCY REQUIREMENT Apply Analytical Thought Processes Equip the team by way of knowledge sharing. Encourage collaboration. Big Picture Solution Realisation Holistic Organisational Understanding

Location: Midrand, ZA

Posted Date: 4/24/2024