Railroad Retirement Board

Pathways Recent Graduate Claims and Program Representative

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Job Location

Chicago, IL, United States

Job Description

This position is located in the Railroad Retirement Board's Field Service. The incumbent will be responsible for providing a full-range of client services regarding benefits available under the various programs administered by the RRB. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

The Railroad Retirement Board (RRB) is an independent Federal agency established nearly 90 years ago under President Roosevelt's New Deal legislation. Created separate from (but similar to) the social security program for America's workforce, the RRB administers retirement, survivor, unemployment, and sickness benefits for railroad retirees, workers, and their families. We are the only Federal agency headquartered in downtown Chicago, with 53 field offices nationwide. Our dedicated staff works across a variety of career fields, including information technology, benefit program operations, accounting, finance, procurement, and law. Whatever the job title, every position within the RRB contributes to our proud tradition of excellent customer service -- a hallmark of the RRB since its inception in 1935. Whether you are just starting out or are an experienced professional seeking a career change, consider joining the RRB for challenging work that is truly meaningful.

Location: Chicago, Illinois, United States

Posted Date: 4/8/2024

Job Requirements

Minimum Qualifications for GS-07: A. Superior Academic Achievement: Completion of a 4-year course of study leading to a bachelor's degree in a field of study that demonstrates the competencies required by this position with either (1) a grade point average (GPA) of 3.0 based on a 4.0 scale; (2) a 3.5 GPA based on a 4.0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.; OR B. One full year of graduate level education in an accredited or pre-accredited college or university in any field; OR C. One year of specialized experience equivalent to the GS-05 grade level in the Federal service, that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.; OR D. A combination of education and experience as listed above. Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates. In addition to the above, you must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution. Education requirements must be met by 6/30/2024. *Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Only experience and education obtained by the closing date of this announcement will be considered. THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY. THE SELECTED CANDIDATE(S) MAY ATTEND A ONE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.
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Contact Information

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Railroad Retirement Board

Posted

April 8, 2024
UID: 785414300-gj5

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