Internship in China - Guest Relations Officer

Location: All around China (Beijing, Shanghai, Shenzhen, Tianjin, Qingdao, Chengdu...)

Compensation: 3000CNY/months

Internship Duration: 6 months (flexible starting date)

Benefits:

• Accommodation: Guestroom
• Dining: Normally dining in the Staff Canteen With 1 buffet in ADD per day
• Other benefits comply with the hotel policy (e.g free gym/swimming pool access)

Description:

Responsible for the reception desk, carrying out general administration duties, and will be required to assist with the day-to-day running of the Front Office department. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands of the front desk, and find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel. Carry out all necessary operations when guests arrive and depart (check-in/ check-out).

Responsibilities

• To carry out the day-to-day administration of the front office, including answering telephones and emails, and distributing posts and emails.
• To answer guests' queries, refer them to contact points at which they can obtain further information.
• Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
• Report to Front Office Manager any maintenance that needs attention at the Lobby.
• Escort the guest to the room and explain all the hotel and room’s facilities.
• Following through with these maintenance issues when required.
• Work on a roster basis of 5 days but spread over 7 days.
• Supervise day-to-day running of the front office.
• Ensure the delivery of high standards to guests.
• Ensure a speedy resolution to any problems that may arise on shift.
• Liaise with housekeeping regarding accommodation requirements.
• Assisting with the duties of other departments if limited staff.

Requirements :

• More than 18 yo
• Fluent English speaker
• Mandarin is not compulsory but is a bonus
• Have a particular interest in communication and customer relations