Aftersales Operations Intern

Who are we?

Xiaomi is a tech company founded in 2010 that opened its offices in France in 2018.

We design smartphones and smart devices to connect your life to the largest AIoT (AI + IoT) consumer platform with 654.5 million connected devices worldwide.

Our Xiaomi Home app allows you to control TVs, projectors, electric scooters, headphones, smartwatches, and many other ultra-cool devices to facilitate your daily life.

Ranked No. 360 on the Fortune Global 500 list as of August 2023, our mission is to design innovative and intelligent products with the best value for money.

The young and dynamic working environment is for those who want to flourish in an innovative, avant-garde, multicultural, and rapidly growing company.

/ Missions /

• Service Order Monitoring: Monitor and compare Xiaomi and service provider's system data on daily basis, to correct unsynchronized data;
• Monitor logistics status to identify abnormal data, especially orders with delay risks or lost parcels, and then follow up on abnormal order processing with the relevant owners;
• Customer Feedback Support: Organize and document the feedbacks from non-system channels like user complaint letters, e-commerce issues, and then support the owners to track the handling progress;
• Compilation of data for replacement and refund orders;
• Execution of DOA return operations under the direction of the relevant owners;
• Adhoc tasks.

/ Qualifications /

• Ability to work 35 hours per week full-time on site and start quickly at our Paris office, preferably for a period of 6 months;
• Fluency in both Chinese and English; knowledge of French is a plus;
• Proficiency in MS Office, especially Excel;
• Willingness to learn and take initiative in solving problems independently, as well as collaborate effectively with different teams and departments;
• Strong sense of responsibility and ability to handle pressure, aptitude for managing multiple tasks in parallel;
• Good service orientation and empathy, ability to provide reasonable and satisfactory solutions to users.