State Farm Mutual Automobile Insurance Company

Intern - Claims Process Management and Analytics

Job Location

Bloomington, IL, United States

Job Description

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One Company…Many Careers!

A Day In The Life Of A Claims Process Management and Analytics Intern

Make an impact while being a part of the #1 auto and home insurer in the United States. State Farm, a Fortune 50 company, is consistently recognized as a top employer in the U.S.

Real World. Real Work. Our College Internship program offers real-world, hands-on experience in the business of insurance and financial services. We have just the right balance of training, mentoring and development you need to succeed.

As a Process Management and Analytics intern, you will be focused on improving the customer experience one process at a time. You will utilize business process management techniques to enable the continuous improvement, optimization and transformation of the claim organization's processes so that claims teams can deliver more value to our customers faster. During the internship, you will:
  • Participate as a team member on process improvement/redesign projects
  • Utilize appropriate methods and tools to perform data collection and analysis
  • Apply knowledge of process improvement principles and methodologies to drive business results
  • Prepare and communicate results of research and analysis to stakeholders and decision makers
  • Gather, classify, and analyze data relevant to operational metrics and processes
  • Participate in direct observation of operations, including conducting time studies and additional data collection
  • Use data and analytics to improve team and process performance

We Are Looking for Candidates With
  • Ability to work well within a team
  • Effective interpersonal, written and verbal communication skills
  • Strong attention to detail
  • Ability to gather information, analyze data and draw conclusions
  • Working knowledge of Agile methodologies, techniques, and tools
  • Project management exposure
  • Ability to organize and prioritize work assignments
  • Skilled in Microsoft products - Excel, PowerPoint and Word

Preferred Education:
  • Pursuing a degree in a Business related major and/or coursework in disciplines related to operations management, applied statistics and/or project management
  • Minimum GPA of 3.0

What You Can Expect:
  • Pay is $17.00 per hour
  • Hours: 8:00am - 4:30pm, Monday - Friday
  • May 18, 2020 - July 31, 2020 (11 weeks)
  • Office Location: Bloomington, IL (Corporate Headquarters)
  • Paid holidays: Memorial Day and July 4th
  • Housing stipend may apply

What's In It For You
  • Volunteer opportunities: Get involved and give back to the community!
  • A Learning Culture: Mentoring, Employee Development, and more!
  • Dress Code: We trust our employees to dress for their day.
  • We embrace Diversity and Inclusion: We are one team, and it is simply the right thing to do!
  • Housing stipend: eligible to qualified candidates.

Learn more about our benefits at State Farm Careers!

We are not just offering a job but a meaningful career! We're here to help life go right®

Come join our passionate team!


Location: Bloomington, Illinois, US

Posted Date: 12/2/2019

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Contact Information

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State Farm Mutual Automobile Insurance Company


December 2, 2019
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