Administrator

Title: Administrator Type: Temporary (initially 8-12 weeks) Hours: Full Time (Monday Friday 35 hours per week) Salary: £14.34 per hour Details: Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 2-3 months. The purpose of the role is to deliver a consistently high level of administrative service to staff and customers and to achieve all set objectives. Duties include: Provide a front-line response to customers. Coordinating the internal phone system, answering and directing calls. Provide general administrative support to all functions. Accurately record all complaints, seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers. Assist colleagues with the collation of performance data and statistics. Support Business Services admin function specific tasks as and when required by the business. Provide information to customers and be able to respond as the first point of contact to routine enquiries as required. Assist with the input of data. Ensure records are regularly reviewed and updated accurately. Monitor and respond to mailboxes in a timeous and professional manner. Process customer requests for repairs and provide information on tenant and landlord responsibilities, relative priorities, and timescales. Log reported repairs, raise appropriate works orders. Track all repairs to completion and ensure orders are closed within set timescales with relevant data completed. Process and approve invoices for completed works for payment. Person Specification: Educated to Standard Grade or equivalent Willingness to undertake continuous learning. Able to work with minimal supervision. Review work to ensure accuracy to a high standard. Able to work in partnership with colleagues. Possess a high standard of literacy and numeracy. Demonstrate excellent communication and interpersonal skills. Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately. Ability to use and input data accurately. Experience of administration and working in a customer-focused environment. High standard of computer literacy in Microsoft Word, Excel, and Outlook. Understand the requirements for the correct recording and control of information. Professional, calm and confident manner. Be caring, adaptable and professional in line with company values.

Location: Invergordon, Scotland, GB

Posted Date: 11/25/2025