International Student Administration Officer

About the Role This role is the welcoming face of the International Student Advisory & Support team, providing the first point of contact for students seeking guidance and assistance. You’ll play an important part in creating a positive first impression, ensuring every student feels supported and valued from the moment they reach out. As the key front-of-house representative, you’ll manage appointment bookings and respond to enquiries via phone, email and in person, ensuring each interaction is handled with professionalism and care. You’ll also provide clear information and connect students with the right services, helping them navigate their studies and life at Swinburne with confidence. Success in this role calls for exceptional customer service skills, strong communication, and the ability to engage effectively with people from diverse backgrounds. You’ll take a proactive and solutions-focused approach, using your initiative and sound judgement to provide timely, accurate support in a dynamic environment. The reception space is shared with the Student Equity and AccessAbility Services team, and at times you may assist with general direction or provide contact information to visitors. This position is ideal for someone who is approachable, organised and genuinely passionate about enhancing the experience, success and wellbeing of international students. This role is based on campus at Hawthorn and involves welcoming and assisting students in person. You’ll be a regular presence at the reception desk for most of the week, helping create a friendly and supportive environment. Flexibility options possible after probation period. About You To be suitable for this role you will need to have experience in the below key accountabilities: Exemplary customer service skills and demonstrated passion for improving customer experience and processes Demonstrated cultural and social sensitivity and advanced cross-cultural communication skills Ability to remain calm under pressure and always maintain the professional standards of the team Demonstrated problem-solving skills and ability to improvise and use initiative to achieve an outcome Qualifications Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training. About Swinburne University of Technology Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research. What We Offer You! Work your way with flexible working arrangements and generous parental leave to support a balanced lifestyle. Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers. Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions. Want to learn more? Head over to our benefits page ! To Apply Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page. Please Note: Appointment to this position is subject to passing a Working with Children Check. If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au Applications Close: Monday 10 November 2025, at 11.00pm Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. Diversity, Equity and Inclusion Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world. Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership. We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call 61 3 9214 3550. Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to talentacquisition@swin.edu.au (general enquires will not be answered by phone). Victoria’s Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. As a Circle Back Initiative Employer, we commit to responding to every applicant. SW-LI

Location: Victoria, AU

Posted Date: 11/24/2025