Mental Health Helpline Operator

Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. Were a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others wont and we go the extra mile. We believe in collaboration both within our teams and with the local community to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills. The Role Job Title: Mental Health Helpline Operator Hours: 37.5 hours per week Shift Pattern: Flexible covering Monday to Sunday We have an exciting opportunity for a Mental Health Helpline Operator to join our DerbyshireMental Health Helpline team. The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police, the Crime Commissioner and the Clinical Commissioning Group. In this role you willhave the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges. As a Mental Health Helpline Operator you willprovide telephone supportto people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis. We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of thisrole. You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team. What We Offer Enhanced annual leave entitlement 27 days annual leave per year, plus bank holidays. Commitment to mental health and wellbeing people are at the heart of what we do; youll also have access to our National Wellbeing Lead and Regional Wellbeing Champions. Paycare health cash plan you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit. Employee Assistance Program access to 24/7 GP appointments, 1-1 counselling and health assessments. Team initiatives this may include team away days, P3s Big Day Out and our Annual Awards Ceremony. Discounts access to Paycare Perks and Tickets for Good. Personal development opportunities including mentoring, training, secondments, job shadowing, and more. Colleague Volunteering Programme one day paid leave per year Enhanced sickness pay based on your length of service. Earning Potential optional overtime and refer a friend bonus scheme. Additional equipment provision some employees may be provided with additional equipment including workwear, tools and use of a company van or car. Please note P3 reserve the right to close this advert earlier than the stated closing date. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3. P3 is an equal opportunities employer and is committed to combating all forms of discrimination

Location: Ripley, Derbyshire, GB

Posted Date: 11/22/2025