Customer Operations Associate - Alternance 12 months

Our Mission ⭐️ Perifit is a profitable and fast-growing femtech startup based in Paris, France. Turnover was multiplied by 100 in 5 years ! Our goal is to assist women worldwide with the most challenging moments in their lives - moments that are heavily under-addressed - and do benefit from fun and effective self-care solutions. Our first product, the Perifit (a connected probe and its mobile games), launched in 2018, has become the 1 connected solution for pelvic floor rehabilitation. As of now, it has helped a whooping 500.000 women cure themselves and is the best-ranked app in its category. We now develop innovative pelvic floor trainers and breast pumps that use the most recent technologies to help women improve their lives. Our mission is to empower women to take control of their health and improve their overall well-being. Our team grew from 2 co-founders to approximately 40 employees in three years (2020 to 2025), and we operate in a truly global environment, with customers and partners around the world. At Perifit, we stand for equality, inclusivity, benevolence and wellbeing for both our clients and our employees. Joining Perifit means being part of a dynamic, mission-driven team that is making a real difference in women's lives, and having the opportunity to contribute to a growing and innovative startup in the Femtech industry ! We’re very proud of our values ! FREEDOM – FEMINISM – STARTUP MINDSET – REAL IMPACT – NO EGO Job Description Reporting to the Customer Operations Manager, you join the Customer Operations team as an apprentice for 12 months. You’ll support day‑to‑day customer operations, protect our service levels, and help improve our processes, tools, and knowledge base. Run daily customer support operations (email, chat) via Intercom: triage, prioritization, SLA awareness, and response quality. Support and enable the Support team (organize meetings with the team; review answers from our Customer Care team to ensure excellent CSAT). Maintain macros/templates and keep the Help Center up to date to reduce contact volume. Help the Customer Operations Manager track core KPIs (CSAT, backlog, contact drivers). Assist with refunds/returns/exchanges in Shopify following our playbooks and applicable regulations. Escalate issues to the right teams when needed and follow through to resolution. Be curious about and experiment with new AI tools to boost quality and efficiency (we use dust.tt internally); document learnings and standard operating procedures (SOPs). Tooling/logistics context: Intercom, Shopify, Orderdesk (dispatch), 3PL environments (third‑party logistics providers bridging merchants and end customers). Profile Experience: 1 year in Customer Care/Operations/Support (internship/alternance included) with a strong appetite for learning. ️ Required rhythm: 3 or 4 days / week at work, 1 or 2 days / week at school ✍️ Communication: outstanding writing in FR/EN, clear communication, strong customer empathy. Data: data‑driven mindset (KPIs, tags/reports in Intercom). Execution: strong organization and prioritization in a fast‑paced environment. AI mindset: curiosity for new AI tools and willingness to pilot them ( dust.tt ). Collaboration tools: experience with Slack, Discord, or Microsoft Teams. Comfort with women’s health topics (pelvic floor, vagina, childbirth, female intimacy). ➕ Nice to have: basic Shopify knowledge; exposure to 3PL (third‑party logistics providers bridging merchants and end customers). Professional English (written and spoken). Interview process Quick interview (fit & scope). Short operational case study. Final interview with stakeholders. References (if needed) and accelerated onboarding.

Location: Paris, FR

Posted Date: 11/20/2025