Programme Coordinator

About Bright Futures UK Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group activities including hospital workshops, industry events, and advocacy initiatives. Working with hospitals, families, and partner services, we make sure children and young people experiencing health-related challenges are not left behind. Role Overview Provide an adaptable programme and volunteer support across referral intake, onboarding, delivery, safeguarding, and impact. The postholder will be placed on a primary track that suits their strengths and the organisation’s needs, while contributing to core team tasks. Key Responsibilities Move children and young people or volunteers smoothly through referral or onboarding steps and keep them informed at every stage. Maintain clear, accurate records in our CRM and task systems, meeting GDPR and safeguarding standards. Coordinate logistics such as calls, meetings, sessions, and training, including invitations, reminders, and attendance records. Complete required paperwork and checks. Build positive relationships with families, hospitals, schools, partners, and volunteers through timely, friendly communication. Monitor progress against timelines, identify bottlenecks or risks early, and work with colleagues to resolve them. Escalate safeguarding concerns promptly in line with policy and contribute to safe, trauma-informed practice. Prepare and share resources and updates, and support basic reporting by tracking outputs, outcomes, and feedback. Person Specification Essential: Demonstrated ability to hold sensitive conversations in a trauma-informed, empathetic and professional way Excellent interpersonal and written communication skills High level of organisation and attention to detail, with the ability to manage multiple priorities and maintain accurate records Commitment to safeguarding, confidentiality and ethical practice Proficiency in using digital systems and confidence in learning new tools (e.g. Better Impact, Asana, Canva) Desirable: Experience working with or supporting children and young people with complex needs, including health, SEND or mental health challenges Experience working in a charity, school, hospital or youth work setting Understanding of trauma-informed approaches and inclusive practice Experience supporting or supervising team members Mental Health First Aid

Location: Victoria,London, GB

Posted Date: 11/19/2025