Healthcare Member Services Representative (162956)

A-Line Staffing Solutions, LLC is now hiring a Healthcare Member Services Representative in Akron, OH . This role offers a $19.50/hour pay rate and is full-time, 40 hours per week . If you are interested in this position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com . Healthcare Member Services Representative Compensation Pay: $19.50 per hour Benefits: Available to full-time employees after 90 days of employment 401(k): Company match available for full-time employees with 1 year of service Healthcare Member Services Representative Highlights This position is a contract assignment with potential for permanent hire based on attendance, performance, and business needs Shift: Day, 08:30 AM – 05:00 PM Healthcare Member Services Representative Responsibilities Provide personalized service to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, billing, claims, and authorizations Record and route member inquiries and complaints accurately Meet or exceed departmental production and quality standards Demonstrate empathy and professionalism in all customer interactions Maintain knowledge of health insurance practices, internal systems, and regulations Exercise independent judgment and problem-solving to address member concerns Maintain confidentiality of member health and business information Complete all tasks with integrity and cooperative communication Healthcare Member Services Representative Requirements Education: High School diploma or GED required; college experience preferred Experience: 1 year of customer service or administrative support; healthcare, Medicare, or health insurance experience strongly preferred Skills & Competencies: Strong verbal and written communication Comfortable using Windows-based systems and standard office equipment Effective time management and organizational skills Ability to work in a remote setting if needed Physical Demands Prolonged sitting Bending, stooping, stretching Lifting up to 20 pounds Manual dexterity for computer and office equipment

Location: Akron, Ohio, US

Posted Date: 11/17/2025