Customer Success Consultant

Job Title Customer Success Consultant Job Description As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the full value of what Sage has to offer driving their success and strengthening their loyalty along the way. Goals for this role In this role, you'll work through a structured, multi-channel contact strategy alongside our Customer Success Programme to help customers get the most value from the products and services they've chosen. First 90 Days In your first 30 days, you'll be fully integrated into the team and get a thorough understanding of the role by listening in on calls with your colleagues. By 60 days, you'll start taking calls and managing bookings, progressing to managing and delivering a full day's diary as you settle into the position. I can also make it even more engaging and candidate-friendly, if you want it to read like a "welcome journey" rather than a formal plan. Do you want me to do that? Key Responsibilities • Create value for customers by defining the desired business outcomes and then building a • Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. • Drive product and service adoption, using customer data to proactively reduce churn. • Gain an understanding of clients' pain points and deliver responsive solutions and support. Additional Skills and Experience • Sound knowledge of Sage 50 or Sage SBC. • Excellent diary management is a must. • Communication and relationship building is key. • Experience working to KPI's and SLA's Your Benefits • Competitive base salary and commission structure • Comprehensive health, dental and vision coverage • Work away scheme for up to 10 weeks a year • On-going training and professional development • Paid 5 days yearly to volunteer through our Sage Foundation • Flexible work patterns and hybrid working LI-VK1 Function Sales Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Location: Newcastle upon Tyne, Newcastle upon Tyne, GB

Posted Date: 11/17/2025