General Manager

Steele Charles are delighted to have been retained by an Edinburgh based bespoke aparthotel operation seeking a hands-on, guest-obsessed General Manager to lead day-to-day operations across their boutique aparthotel, support the pre-opening and launch of the new site, and help shape what “exceptional” means for the brand. The Role You’ll be the heartbeat of the guest experience - making sure every arrival feels effortless, every stay unforgettable, and every system runs smoothly. Working closely with the Operations Director, you’ll drive performance, shape culture, and help grow a distinctive hospitality brand in one of the UK’s most inspiring cities. Key Responsibilities: Lead front-of-house service, creating memorable guest experiences at every touchpoint. Oversee daily operations - housekeeping, maintenance, suppliers, and inventory. Manage revenue, pricing, and OTA listings, driving occupancy and direct bookings. Support the pre-opening and launch of a new Edinburgh site, from systems to staffing. Launch and oversee a new 40-cover food & drink space - relaxed, design-led, and full of local character. Build community connections through brand collaborations, social media, and events. Ensure compliance across health & safety, licensing, and operational standards. Handle financial reporting, cost tracking, and performance metrics. About You Proven experience managing small hotels, aparthotels, or boutique hospitality spaces. Confident running both accommodation and F&B operations. A doer and problem-solver - proactive, calm, and resourceful. Strong understanding of PMS systems, revenue management, and P&L basics. Naturally warm and personable, with genuine hospitality instincts. Deep local knowledge of Edinburgh’s culture, food, and creative scene. Highly organised and comfortable working autonomously. Digitally savvy - confident with social media, revenue platforms, and creative tools. The Offer Competitive salary annual bonus (up to 15%) 30 days’ holiday your birthday off Free coffee/staff meals 50% off F&B £1,000 annual learning budget mentorship support Monthly team tastings, wellbeing allowance & R&D travel opportunities Cycle-to-work scheme and partner discounts This is a rare opportunity to take the reins of a fast-growing, design-led hospitality business -shaping two of Edinburgh’s most exciting boutique stays from the ground up.

Location: Edinburgh, Scotland, GB

Posted Date: 11/17/2025