Information Technology Field Engineer

About the Role: We’re looking for an experienced IT Field Engineer to deliver on-site support across multiple locations. You’ll handle hardware and software issues, ensuring service levels are met and customers receive a high-quality experience. This role involves diagnostics, repairs, installations, and occasional project work, with participation in an on-call rota. Security clearance (or willingness to obtain) is required. This role covers mainly Edinburgh and Livingston areas. Key Responsibilities: Diagnose and repair PCs, laptops, printers, servers, and peripherals Complete rebuilds, configurations, and IMAC projects Provide proactive support and assist colleagues when needed Maintain accurate real-time updates via mobile tools Work independently while meeting SLA targets What We’re Looking For: Strong technical troubleshooting skills CompTIA A, Server or equivalent experience Full UK driving licence Excellent customer service and communication skills Ability to work at height and handle manual tasks Salary: The role has a base salary of £27k, and an OOH allowance that will take you to £35,000. Benefits You’ll Enjoy: 25 days annual leave (plus option to buy/sell up to 5 days) Company vehicle Cash health plan (dental, optical, therapy treatments) Life assurance (4x salary) Pension scheme with investment flexibility Paid volunteering days (2 per year) Family leave (industry-leading maternity/adoption, paternity options) Eyecare vouchers and dental plan Discounts on retail, cinema, travel, hotels, and family days out Cycle to Work & Green Car schemes Technology loans and vendor discounts Recognition & referral rewards (£2,000 referral bonus)

Location: Edinburgh, Scotland, GB

Posted Date: 11/16/2025