Apprentice Customer Service Advisor

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ Start Date: 23/2/2026 The Role This is customer service, so lets keep it simple. Would you love working in customer service? Do you want?unlimited?earning?potential?with a super simple,?uncapped?bonus scheme? If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the?backbone?of our business by supporting and being there for our customers. Working in?Customer Service, your job will be to show our existing customers why the?EE family?is the right one for them. We are more than a?team?at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and?personal?service every single time. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship. Your Future With Us We are?passionate?about helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be. Wondering If Youre What Were Looking For? We believe in a completely?personal?environment, where youre treated like you want to be treated. Were?committed?to working together to build a?community?where everyone feels they belong. Whatever your?age,?race,?sexuality,?disability,?religion?or?gender?identity, we recognise and?celebrate?our differences and embrace?diversity?at all levels. Everyone is?welcome?at EE. Wondering Whats In It For You? Being part of the EE family brings a huge number of benefits including the below: Whats in it for you? A?great?starting salary of?£21,620 Huge?discounts of EE & BT products including your Mobile and Broadband saving you?hundreds?of?pounds?every year Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want. Season Ticket?Travel Loan giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts. Volunteering days, so you can?give back?to your local community. Optional Private Healthcare and Dental, to protect you and your family. The smaller bits like;?free?parking on our sites,?free?tea and coffee, and even a?concierge What Are You Waiting For? If you think youd be a great fit wed love to hear from you. Reach out to get the conversation started!

Location: Cardiff, Wales, GB

Posted Date: 11/15/2025