NOC Manager

Lead, manage, and coordinate all NOC operations on a 24/7 basis. Oversee alarm, fault, and incident management processes across the BTS Security network. Ensure KPI performance in line with contractual obligations and service-level targets. Drive NOC staff performance through structured coaching, monitoring, and development. Coordinate system health checks, firmware updates, and redundancy testing (PSIM, R24, iCrypto, etc.). Manage escalation protocols and communication between NOC, Technical Teams, and Armed Response. Ensure adherence to all governance, risk, and compliance requirements. Maintain business continuity through process improvement and digital transformation initiatives. Preferred qualifications/attributes/skills: Strong analytical and situational decision-making ability. Excellent people management and team motivation skills. Understanding of control room technologies and network-based security systems. Strong attention to detail with ability to handle simultaneous high-priority tasks. Proactive problem solver with a drive for service excellence. PSIRA certification Grade A; Matric (Grade 12) essential. Formal Management Qualification (e.g., Junior Management & Supervisor Development, Leadership Certificate, or equivalent). Customer Service or Call Centre Training (Inbound, Outbound & Customer Service). Minimum of 5 years experience in a control room or NOC environment (security or telecoms). Minimum of 3 years in a supervisory or management role. Proven knowledge of alarm management systems (PSIM, CiiMs, Synapse, or similar). Experience in actively managing KPIs, SLAs, and performance reporting. Excellent leadership, communication, and decision-making skills. Computer literacy (MS Office Suite). Clean disciplinary, criminal and credit record; Own reliable transport and drivers license;

Location: Centurion, ZA

Posted Date: 11/11/2025