IT Support Technician

Job description: The Support IT Technician provides first-line technical support to end-users across the company. The role involves diagnosing and resolving hardware, software, and network issues, maintaining IT assets, and ensuring system reliability. The technician will support both on-site and remote users, ensuring minimal downtime and adherence to IT security and compliance standards. This hybrid position combines hands-on technical problem-solving with proactive system maintenance and user support. Education and Experience: Grade 12 / Matric Relevant IT certifications (e.g., CompTIA A, N, or equivalent) 1–3 years of experience in IT support or helpdesk environments. Strong understanding of Windows OS, Microsoft Office Suite, and basic networking principles. Familiarity with Active Directory, Office 365, and remote support tools. Knowledge of hardware setup, configuration, and troubleshooting. Experience in a hybrid or multi-site support environment, as well as experience with system upgrades and automation tools. Ability to work independently, manage multiple requests, and provide customer-focused service. Able to work both in-office and remotely, may require occasional after-hours work for maintenance or emergencies. Responsibilities: User Support: Provide remote and on-site technical assistance to staff via phone, email, or remote access tools. Troubleshooting: Diagnose and resolve issues with hardware, software, and network connectivity efficiently. Systems Maintenance: Install, configure, and maintain desktops, laptops, printers, and related IT equipment. User Administration: Set up new user accounts, manage access permissions, and ensure secure deactivation of users and devices. Documentation & Asset Management: Maintain accurate records of IT assets, support activities, and system configurations. System Upgrades & Backups: Assist with system updates, patches, and routine data backups. Issue Escalation: Escalate complex or unresolved issues to senior IT staff or external vendors. Compliance & Training: Ensure compliance with IT policies and security standards; provide basic IT guidance or training to staff as needed. Key Skills/ Competencies: Technical & Functional Skills: Strong problem-solving and analytical ability. Proficient in Microsoft Office applications, Windows OS, and common enterprise tools. Excellent communication skills — able to explain technical information clearly to non-technical users. Sound understanding of IT security, access management, and data integrity practices. Planning and organisational skills with attention to detail. Behavioural Competencies: Customer-focused and service-oriented attitude. Dependable and accountable with strong follow-through. Excellent time management and multitasking ability. Integrity and professionalism when handling confidential information. Adaptable and able to remain calm under pressure. Eagerness to learn and continuously improve processes.

Location: East London, ZA

Posted Date: 11/7/2025