Processes&Operations Internship

Free2Move eSolutions (Stellantis Company) is ready to become an international leader in the design, manufacture and supply of e-mobility products and services . Processes&Operations Internship MISSION: Support the streamlining and continuous improvement of business processes while contributing to daily Operations activities support (orders, installations, logistics/aftersales). Ensure flows are clear, efficient, and aligned with business objectives and SLAs for quality, cost, and customer satisfaction. MAIN RESPONSIBILITIES: Process analysis & optimization: support in mapping and improving cross‑functional processes using a Lean, customer‑value approach Tools & digitization support: support analysis on implementation of tools and systems in collaboration with ICT/Digital; execute data checks and simple reconciliations across ERP/CRM/ticketing. Documentation & governance: Draft and maintain SOPs, RACI matrices, checklists, templates, and change logs. Prepare materials for governance meetings, take structured minutes, track action items and due dates to closure. Continuous improvement: Collect data, prepare visuals, and monitor improvements of main processes and operations projects. KPI & reporting: Maintain trackers and support in building dashboards (lead time, first‑time‑right, backlog aging, SLA adherence) in order to share updates with stakeholders. Operations support: support in monitoring of operations workflows; flag risks/bottlenecks to the Operation & Process Manager; coordinate simple escalations with internal teams and partners. REQUIRED KNOWLEDGE AND SKILLS: Recent graduate or final‑year student in Industrial/Management Engineering, Management, Economics, or related fields. Business Process Modelling (BPMN/flowchart) basics; familiarity with KPIs/SLA concepts. Data analysis & BI: strong Excel/Google Sheets (pivot tables, XLOOKUP/VLOOKUP, IF/AND/OR); basics of Power BI/Looker Studio are a plus. Change & project management fundamentals: ability to structure simple plans/timelines, keep organized notes, and maintain accurate process documentation. Risk and issue awareness; ability to support mitigation tracking under guidance. Depending on the process, basic understanding of relevant technical aspects is appreciated. SOFT SKILLS: Collaboration, team working, and basic conflict management. Clear written and verbal communication; ability to interact with stakeholders at different levels. Strong analytical and critical‑thinking mindset; attention to detail with pragmatic time‑boxing. Ownership of follow‑ups and drive to closure; curiosity and fast learning. LANGUAGES: English: fluent (B2 or above) French: nice to have Italian: fluent WORK LOCATION: Turin, Hybrid

Location: Turin, PIEDMONT, IT

Posted Date: 11/7/2025