Technical Support Analyst

Job Role: Technical Support Analyst Location: Taunton, Somerset. With benefits to work remotely at times Salary: £ 24-28k Based on Experience Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking an ambitious and experienced 1st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits if required. Key Responsibilities First point of contact for IT support queries (phone & Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily/weekly security/health and backup checks Contributing to and improving our knowledge base system Assisting project engineers on a variety of client projects Offering basic training and guidance to customers Contacting 3rd party vendors Essential Requirements Experience dealing with customers daily Experience supporting Windows Desktop, Microsoft 365 and Active Directory Advanced knowledge of Microsoft suite of products Use of a ticketing system Basic understanding of networking (TCP/IP, firewalls, routers, switches) Clear communication skills and be able to explain tech. A team player with a 'can-do' attitude who takes ownership and wants to team to progress processes. Passion for IT Nice to have but not essential Experience of working in an MSP is highly desirable Qualifications ( not essential) Microsoft 365 Fundermentals ITIL knowledge or certification CompTIA IT Fundamentals (ITF) Customer service training Why Join SRD Technology UK? Be part of a friendly, forward-thinking team making a real impact in the IT space. Access ongoing professional development, training, and certification opportunities. Get experience working on projects. Benefits: * Opportunities for advancement and training plans for all team members * Stay at the forefront of Microsoft technologies, receive professional development, and gain exposure to challenging projects. * 25 Days holiday plus bank holidays * Charity/ volunteering day * Contributory pension scheme * Team challenges and prizes * Social company activities * Health and wellbeing support * Employee discount platform * Onsite parking

Location: TA1, Taunton, GB

Posted Date: 11/6/2025