Customer Care Coordinator

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4 (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Location: west yorkshire, GB

Posted Date: 10/30/2025