General Manager

General Manager - Nail Spa Location: Jurong East / Island Wide About the Role We are seeking a strategic, experienced, and dynamic General Manager to oversee multiple outlets within our beauty brand. This is a high-impact role responsible for end-to-end operational excellence, financial performance, team leadership, and customer experience across all branches. Core Responsibilities • Operational Leadership Lead day-to-day operations across multiple outlets. Ensure strict adherence to SOPs, hygiene protocols, service quality, and facility upkeep. Drive operational efficiency and service consistency. • Strategic Business Management Develop and execute growth strategies aligned with company goals. Lead budgeting, cost control, and revenue optimization. Oversee P&L, forecast performance, and identify new opportunities for scalability. • Financial Oversight Manage and optimize pricing strategies, inventory, and cost structures. Generate and analyze financial reports to drive profitability and performance. Monitor sales targets, KPIs, and outlet-level efficiencies. • People & Team Management Lead recruitment, training, and mentoring of outlet managers, therapists, and front-line staff. Oversee workforce planning, shift scheduling, and performance reviews. Foster a high-performance, collaborative team culture. • Customer & Brand Experience Ensure exceptional customer satisfaction and consistent brand representation. Resolve escalated client concerns professionally and effectively. Oversee loyalty programs and client retention strategies. • Marketing & Promotions Collaborate on and implement marketing initiatives, seasonal campaigns, and promotions. Strengthen digital presence through social media and brand partnerships. Track campaign performance and ROI. • Reporting & Administration Deliver timely operational reports (daily, weekly, monthly) to senior management. Ensure seamless coordination between outlets and headquarters. Handle documentation, compliance, and internal audits. Skills & Qualifications Bachelor’s Degree in Business, Management or a related field 8–15 years of senior management experience in multi-unit operations, preferably within retail or beauty Proven expertise in P&L management , strategic planning, and team development Strong leadership , organizational, and communication skills Exceptional financial acumen , problem-solving ability, and analytical thinking Experience in managing marketing efforts and customer engagement strategies Why Join Us? Lead a reputable and growing brand in the beauty sector Work in a supportive environment with a high-performance team Attractive compensation package and performance-based incentives Opportunity to shape the future of a multi-outlet operation Apply Now If you're a results-driven leader with a passion for operations and customer excellence, we’d love to meet you. J-18808-Ljbffr

Location: Singapore, Singapore, SG

Posted Date: 10/25/2025