Service Operations Branch Head

Service Operations Branch Head – NATO Communications and Information Agency (NCI Agency) Join to apply for the Service Operations Branch Head role at NATO Communications and Information Agency (NCI Agency). Primary Location: Italy – Naples. Schedule: Full-time. Application Deadline: 06-Nov-2025, 11:59 PM. Salary: 8,191.47. Grade: NATO Grade G20. We’re looking for Service Operations Branch Head, who will take on the following roles and responsibilities: Develops, communicates, implements and reviews the processes, which embed strategic management in the operational management of the organisation. Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Forms, maintains and leads workgroups and individuals to achieve organisational objectives. Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate. Facilitates workgroups to deliver defined goals and outcomes. Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance. Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand. Defines and manages the implementation of resourcing processes and tools. Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Updates and implements improvements to risk assessment and management methods. Evaluates the benefits and drawbacks of alternative risk management approaches. Evaluates the impact of standards and policies across functional specialties. Collaborates with other functions in establishing and documenting joint standards. For a full list of duties, please review the job description on the NCI Agency career site. About you: A master degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelor’s degree with 8 years post related experience. The incumbent must have a minimum of five years of CIS engineering experience and five years of experience in the management of CIS systems either as a Project Manager or Service Operations Manager; A minimum of five years managerial and supervisory experience. Experience leading multi-disciplinary technical teams in areas such as desktop support, telecom, network, or cybersecurity. Possess demonstrable leadership characteristics and extensive experience in leading teams of CIS professionals under challenging circumstances and in complex environments. Knowledge and experience in the preparation and implementation of new or changed services. Knowledge in the management of performance of systems and services. Knowledge and experience of requirements’ identification, and their analysis and validation. Demonstrated experience in service continuity, incident response, and infrastructure support. Experience in Risk Management. Fluency in English, both written and spoken. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax‑free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more. To learn more about NCI Agency and our work, please visit our website. The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site. Seniority level Director Employment type Full‑time Job function Management Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at NATO Communications and Information Agency (NCI Agency) by 2x. Get notified about new Head of Service Operations jobs in Naples, Campania, Italy . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 10/21/2025