Business Account Manager

Overview Due to the expansion of work in the Cambridgeshire area, Moore Networking is seeking a Business Account Manager to work across the county and neighbouring counties, supporting the businesses who host TrAC apprentices and who work with us on our FutureIN programme. The successful candidate will be responsible for sourcing, recruiting and managing the delivery of Apprenticeships, supported employment places and pre-Apprenticeships with host companies across the region. This includes sourcing and management of training provision to ensure progression and completion. Accountabilities · Developing Apprenticeship opportunities with businesses, overcoming barriers and ensuring an effective delivery of recruitment services. · Coordinate business development activities to identify roles with business for applicants who are screened and pass initial interview, or those currently needing a new placement. · Manage a caseload of host company businesses ensuring that issues with attendance or behaviours of those on placement with the host company are effectively managed. · Arrange attendance at meetings, networking events, assessment days, exhibitions etc. to maximise opportunities for business development. · Work with the HR Manager and Support Team to promptly deal with issues that arise, to minimize the impact of these and maintain attendance and progress. · Act as the first point of contact for training providers who are linked to the placement. · Work with the Recruitment and Compliance Coordinator and Partnership Manager to complete paperwork for training providers and induct trainees and apprentices into placements. · Attend training review sessions with apprentices and Apprenticeship providers, summarizing and feeding back progress to the host business and Support Team, using our online system. · Where learning outcomes have stalled or there are issues, work together with the Partnership Manager and HR Manager to investigate how progress could be made, negotiating solutions with providers, apprentices and host companies together. · Dealing with referrals for support identified by the training provider, host company mentor or support teams that require face-to-face engagement. · Dealing with workplace conflict to resolve issues wherever possible, managing complaints and issues effectively to ensure good customer service standards are maintained. . · Ensure businesses are aware of their responsibilities, offering them support and help/training in relations to Equality and Diversity, Health and Safety, Safeguarding and Sustainability. · Support the delivery of all aspects of the TrAC, Enable Futures and Moore Networking services at all times to ensure an even distribution of work. This could include being asked to carry out tasks required that are not covered elsewhere in this job description. · Ensure that the workplace is kept clean, tidy and sanitised. Always portray a positive image of Moore Networking, Enable Futures and TrAC. · Ensure the accurate recording of data, information and notes is maintained in a timely manner across all MNL, Enable Futures and TrAC systems. Job Type: Permanent Pay: £34,000 to £36,999 per year depending on experience. Additional pay: Yearly bonus Benefits: Company events Sick pay Schedule: Monday to Friday Education: Level 3 or higher qualification or have significant experience in a related field. Work authorisation: United Kingdom (required) Willingness to travel: 50% (required) Work Location: Hybrid remote in Cambridgeshire

Location: Cambridge, GB

Posted Date: 10/19/2025