Graduate Accountant - Customer Support

GraduateAccountant-CustomerSupport Location: Hybrid,3daysaweekintheReadingAreaoffice Why :FinTechSaaSVendorexperiencinghugegrowth DoyouhaveanAccountancyQualification(AAT)oranAccountancyDegree? Areyoupassionateaboutdeliveringthebestcustomerservice? Doyouunderstandwhycompaniesusefinancialstatements,balancesheetsetc? ThecompanyarealeadingFinTechSoftwareCompany,experiencehugegrowthandwithareputationforbeingamarketleader.TheyarelookingforaCustomerSupportExecutivetohelptheircustomersgetthemostvalueandbestexperiencefromtheirtechnology.ThisroleistheperfectionoptionforsomeonewithanAccountancyqualificationthatdoesn'twanttogodownthe'standard'route.TheFinTechindustryisoneofthefastestgrowingandmostlucrativeindustriesintheUK. Thisistheperfectroleforsomeonethatwantstogodowntheaccountancyroutebutwantsmoreopportunitytospeaktocustomersandclients.Youwillneedtobeanexceptionalindividualwhohasapassiontouseyouraccountsandfinancialreportingknowledge,whoispassionateaboutsoftwareandwantstodevelopyourskillstodeliverfirstclasstelephoneandemailsupporttocustomers.Thecompanywillalsosupportyouincontinuingyourstudiesanddevelopmentifthisissomethingyouwanttodo. Youllwillreceivetrainingandon-boardingtomakeyouanexpertintheroleandsoftwaretoallowyoutodeliverthebestcustomerexperience. Responsibilities-GraduateAccountant-CustomerSupport Answercustomersupporttelephonecallsandemails,providingexceptionalcustomercare Buildyourknowledgeofaccountancy,taxandaccountsbyresearchingandansweringquestionsfromcustomers. Buildyourknowledgeofproductsandusethistoresolvecustomers'questions Assistexistingandprospectivecustomerswithgeneralsalesenquiries Suggestneworimprovementstosupportmaterials(FAQs,userguidesandknowledgebase) Workcollaborativelyensuringyouarebuildingyourindividualknowledgeofproductsandtaxandaccountingprocesses Requirements-GraduateAccountant-CustomerSupport Adegreethatincludedanaccountancyorfinancemodulesuchasbusiness,accountancy,finance Experienceinacustomerservicerole Experience providing customer service over the phone and/or email Adesiretodevelopacareerinsoftware Understandingofthetypeofaccountingprocesses,reportsandstatementscompaniesuse Aconfident,calmandconcisetelephonemanner Clearcommunicationbothwrittenandspoken Ananalyticalandorganisedapproachtoproblemsolving Theabilitytointeractpositivelywithcustomersatalllevels Toworkwellunderpressure Formoreinformationpleasecontact Katie atMatched. GraduateAccountant/AccountsAssistant/AccountancyCustomerSupport

Location: Wokingham, South East, GB

Posted Date: 10/16/2025