MYBUS Coordinator (Japanese Speaking)

Join to apply for the MYBUS Coordinator (Japanese Speaking) role at Kuoni Tumlare About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100 years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world. About The Role We are currently looking for a MYBUS Coordinator, who will work in our Rome office. Key Activities Create/amend bookings Arrange guide, coach, car, entrance ticket, restaurant, train, etc. Operation of the tours including emergency phone duty Japanese language customer service desk Register and maintain product information on dedicated systems Create and update sales materials (website, social media etc) Issue Invoice Role Requirements Can communicate well with team and customers Can plan own tasks Accurate in input and output Polite and kind manner of communication with customers Challenge new skills Skills & Qualifications Customer service experience Native level Japanese language in oral and written communication skills are necessary Good Italian and English oral and written communication skills are necessary Destination knowledge (Italy) is preferred Moderate computer literature – experience in working with Microsoft packages is desirable Experience or interests in shooting & editing picture videos, posting them on SNS is preferred What We Offer: Global Brand: Opportunity to work in an international environment. Stability: 100 Years at the top of our field and still pushing into new territory Progression: We reward high performers and look to promote key talent internally Learning and Development opportunities for growth and Upskilling A Supportive Management Culture and autonomous working environment Company Wide Bonus Scheme Dedicated Employee Engagement Activities Flexible & Hybrid Working (after passing the probation period established by National Contract) Annual Awards and Recognition for high Performers Friendly and Collaborative work environment Kuoni Tumlare is an equal opportunities employer and welcomes applications from all qualified candidates. J-18808-Ljbffr

Location: Roma, Lazio, IT

Posted Date: 10/15/2025