Financial Assistance, Hardships

Financial Assistance, Hardships Join the Financial Assistance team where you will play a key role in supporting our customers experiencing financial difficulties by providing solutions that support the customer in alignment with Macquarie’s policies and procedures. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play In this important role will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (chat, phone, emails, and letters). Based on the customers circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities of improvement. You will handle all calls within appropriate delegation level and identify and escalate priority issues and maintain accuracy and integrity of customer data. What you offer An ability to achieve and exceed targets while working in a fast-paced environment Exceptional written and verbal communication skills, with a provide high level of accuracy and typing skills Strong skills in time management, decision making, and prioritisation Able to multitask and handle multiple chat conversation simultaneously Deliver excellent customer service while being empathetic and resolving queries in a timely manner Strong problem solving and decision-making skills We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year Up to 20 weeks paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers 2 days of paid volunteer leave and donation matching Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About the Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business, or investing to manage wealth. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

Location: Sydney, New South Wales, AU

Posted Date: 9/16/2025