Automation Hardware Technical Support Europe

Overview Automation Hardware Technical Support Europe – We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, and support our Applications Team while verifying the operational performance and data quality of systems to support the overall commercial organization. You will operate independently, primarily in Italian/Germany territory and in Europe when needed (overnight travel as needed) to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments. We operate as a team to share standard methodologies, mentor, and provide experienced technical support. Responsibilities Provide second level technical support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. Drive service targets while ensuring strong customer satisfaction and retention rates. Apply critical thinking to determine appropriate actions to rapidly repair instrumentation. Train customers and Service Engineers; support the Applications Team; verify operational performance and data quality of systems to support the commercial organization. Operate independently in Italy/Germany and Europe as needed, with overnight travel when required. Collaborate with team members to share standard methodologies and provide mentoring and support. Qualifications Biomedical engineer or equivalent. At least 5 years of Technical Support, Field Service experience with Diagnostics market. Early careers are welcome but with troubleshooting experience gained during thesis or internships. Proficient English, both spoken and written, is mandatory. Ability to travel and provide service in the whole country as well as periodic travel to other European countries with overnight travel. A current valid driver\'s license is required. Preferred Willing to work different shifts/flexible hours as business needs. Analytical mindset; able to analyze data, identify problems, and find effective solutions. Benefits and Culture Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families’ lives. Check out benefits at danaherbenefitsinfo.com. The company is committed to diversity and inclusion and fosters an inclusive and engaging workplace for our team. About and Reach Join our winning team today. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. J-18808-Ljbffr

Location: Genova, Liguria, IT

Posted Date: 9/15/2025