Customer Success Manager

Position Objective- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market. Responsibilities - Establish work plans for the areas under your responsibility according to the company's objectives. Review, analyze and improve the performance metrics of the areas in charge Attention and follow-up to cases that require personalized attention Review, control and carry out strategies that lead to compliance with the established objective. Provide continuity to skill growth to the customers Periodically present results and action plans Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective Desired skills - College Advanced English Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects Telematics Automotive (engines, mechanical) Training Willing to travel up to 2 weeks a month Good communication skills, friendly and personable while being a quick learner. Written English and Spanish mandatory Heavy duty mechanical knowledge

Location: Mexico City, Mexico, MX

Posted Date: 9/14/2025