Lettings Operations Manager

Lettings Operations Manager ?? Oxford Circus | ?? Full-time, Permanent | ?? Competitive 20% Bonus We are looking for an ambitious and strategic Lettings Operations Manager to join a fast-growing, investment-backed property company with a national portfolio. With over 5,000 tenants across 25 UK university cities, this is an exciting opportunity to play a key role in shaping and scaling a high-performing lettings function. About the Role This is not your standard lettings role. You'll lead the end-to-end operational delivery of the lettings lifecycle from listings to move-ins, while influencing strategic decisions to maximise occupancy, rental income, and operational efficiency. You'll be at the heart of a collaborative team, working cross-functionally with marketing, maintenance, and portfolio management to deliver a seamless and brand-aligned tenant experience. Key Responsibilities Lead the entire lettings process from marketing to move-in across a diverse national portfolio. Develop and implement strategies to maximise occupancy, revenue, and conversion rates. Work with marketing teams to coordinate campaigns across online portals and social media. Act as the central operational link between prospective tenants, guarantors, and internal teams. Analyse lettings performance, track KPIs, and present strategic insights to senior leadership. Maintain regulatory compliance, tenancy documentation, and right-to-rent checks. Partner with operations and maintenance to ensure properties are delivered to brand standard. Support the training and oversight of on-site student brand ambassadors and agency partners. Conduct competitor market analysis and feed insights into pricing and positioning strategy. What We're Looking For 2-3 years of experience in lettings (student housing or PRS highly desirable). Proven ability to lead teams and deliver results in a target-driven environment. A process-minded operator with strong commercial acumen and attention to detail. Knowledge of UK tenancy legislation and lettings compliance (ARLA qualified preferred). Experience with property management systems and digital marketing platforms. If you're ready to step into a role that blends hands-on lettings delivery with strategic growth planning and want to make a real impact in a dynamic, scaling environment we'd love to hear from you.

Location: South East, GB

Posted Date: 9/7/2025