Account Manager - Customer Service (Mexico)

Company Description Trade W is a leading multi-asset trading platform with over seven years of industry experience, dedicated in providing global users with secure, convenient, and efficient trading solutions. As of now, over 5 million active users have easily accessed a wide range of CFD trading services, including forex, cryptocurrency, stocks, indices, metals, and commodities, via the Trade W app and website. Job Description -Make outbound calls or send messages to assigned customers to build strong, positive relationships. -Achieve sales targets and objectives within the specified timeframe. -Develop and maintain relationships with both new and existing clients. -Present, promote, and sell services effectively using persuasive arguments to prospective customers. -Acquire comprehensive job knowledge, respond promptly and accurately to customer demands, and resolve user issues quickly and efficiently to enhance customer retention and satisfaction. -Assist in resolving customer issues, providing real-time technical support for initial troubleshooting. -Proactively identify, summarize, and verify potential issues from client feedback; escalate to relevant departments or propose actionable suggestions to support business improvement. -Stay updated on product knowledge, market trends, and competitors. -Provide regular reports on sales activities, opportunities, and results. -Handle community group or social media -Complete tasks assigned by supervisors. Requirements -Languages: Must be fluent in spoken and written Spanish and English. Proficiency in Chinese is an advantage. -Equipment: Candidate must have their own device for work. -Experience: Minimum of 1 years of experience in customer service or account manager role with set targets. -Skills: Resilience under pressure, excellent problem-solving abilities, and strong multitasking skills. -Industry Knowledge: Strong understanding of trading, investment, cryptocurrency, and the futures market is an advantage. -Customer Service: Empathetic and patient in challenging customer interactions. -Work Arrangement: Fully remote position. Salary and Benefits Fully remote work environment Performance-based commission Extensive career development opportunities

Location: Mexico City, Mexico, MX

Posted Date: 9/7/2025