Human Resources Operations Specialist

Job Title: HR Operations Specialist – Especialista de procesos de RH Location: Cuautitlán Izcalli, Edo. Mex. Department: HR – People Services Mandatory: Graduate - BA or equivalent. Minimum 2 years of experience in HR Operations, Change Management. Experience in ESS portal Strong communication skills in both English and Spanish. Knowledge of HR policies, procedures and employment laws Results and deadline driven. Proficient in HR platforms (People Soft, Workday etc). Nice to have: Workday Experience. Key responsibilities: Process & do quality checks on HR transactions which may include: New hires Employment data changes Terminations/Retirements Earnings/deduction transactions Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols Maintain & report on service level agreements Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans. Supervised legal, financial and procedural activities. Train and develop team members Provide both positive and negative feedback to team members Respond to escalated issues from associates, HR professionals, and HR managers

Location: Mexico City, Mexico, MX

Posted Date: 9/5/2025