Agent - Donor relations / Receivables

Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance positions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Hugo, a Recruitment and Business Development Consultant at Fed Finance, a recruitment firm specializing in finance and accounting. I handle both temporary and permanent recruitment in the Greater Montreal area.Our team, experts in finance, speaks your language and thrives in your world. We cover finance, accounting, and payroll. I am looking for a Donor Relations Agent for my client in downtown Montreal. This is a permanent, in-person contract in the heart of downtown Montreal. Your responsibilities:- At the reception desk: greet visitors and provide general information; Notify appropriate employees of a visitor's arrival; collect donations at the door and prepare temporary receipts; receive deliveries (envelopes and packages) and notify the appropriate personnel.- Ensure that donors are greeted with courtesy, availability, tact, and professionalism during telephone and in-person communications.- Be responsible for follow-up calls to respond to various donor requests and update records.- Provide administrative support regarding donation processing and updating the Raiser's Edge database.- Ensure clerical follow-ups required for various fundraising programs.- Open mail and process donations.- Perform other administrative or clerical tasks as assigned, including data entry. Requirements:- College diploma in office technology or a similar field (or equivalent)- Bilingualism (French and English) with excellent written and oral communication skills- Minimum of 3 to 4 years of proven experience in customer service (telephone, in-person, correspondence)- Minimum of 2 to 3 years of proven experience in a call center- Proficiency in Microsoft 365 Suite software (Outlook, Word, Excel, and Teams)- Knowledge of database software such as Raiser's Edge (an asset)- Knowledge of the philanthropic sector (an asset)

Location: Montréal, Quebec, CA

Posted Date: 9/3/2025