Training Officer

Founded in 1961, the Association des professionnels de la construction et de l'habitation du Québec (APCHQ) is a private, non-profit organization that, through its network and regional associations, represents and supports nearly 28,000 companies in the residential construction and renovation industry. Since 1995, it has been the employers' association responsible for negotiating the collective agreement on behalf of employers in the residential construction sector. The APCHQ's mission is to be a unifying force for change for the benefit of Quebec society and to act as a driver of social and economic development by promoting sustainability and quality in housing. Job SummaryUnder the general supervision of the Programming Team Leader and relevant to the Director of the Training Department, the Training Officer contributes to the smooth running of the Training Department's operations in collaboration with the team. This person plays a pivotal role in administratively supporting several team members: they provide daily administrative support for training activities, assist coordinators in scheduling outreach activities, and assist the Director with various administrative tasks. ResponsibilitiesAdministrative Support for Training Activities- Provide administrative support for daily training operations.- Respond to requests for information from members and participants regarding training offered.- Perform registrations, follow-ups, confirmations, fee collections, and issue results and certificates.- Mark exams and ensure data processing in systems (LMS, CRM).- Manage document submissions, material orders, follow-ups, and filing.- Participate in updating administrative procedures. Support for training coordinators- Support coordinators in planning and scheduling classroom and online training.- Support coordinators in preparing schedules, identifying trainers, and configuring training in the LMS platform.- Collaborate in drafting service contracts for trainers and monitoring evaluations.- Provide first-level technical support to LMS users (trainers, participants, regions).- Support in compiling training data: registrations, attendance rates, satisfaction assessments, etc.- Support in collaboration and coordination with various internal departments (IT, marketing, administration, etc.) and regional offices. Administrative Assistance- Organize, classify, and maintain physical and digital files.- Manage calendars and schedule meetings (internal and external).- Track deadlines, deliverables, and ongoing projects.- Follow up on emails and communications (filter, prioritize, redirect).- Write documents and generate reports.- All other related tasks. Qualifications- Diploma of Vocational Training (DEP) in secretarial studies, or a Diploma of College Studies (DEC) or AEC in administration, coordination, office automation, or any other related field. Any equivalent combination of experience and education will be considered.- Minimum two (2) years of relevant experience in administrative support or coordination in a training department.- Experience in a nonprofit or construction industry (an asset).- Excellent organizational skills, rigor, and attention to detail.- Ability to work collaboratively and provide effective support to team members.- Autonomy, discretion, versatility, and the ability to manage multiple priorities.- Commitment to providing quality customer service.- Proficiency in Microsoft 365 tools (Outlook, Word, PowerPoint, Excel, Teams, SharePoint).- Experience with a Learning Management System (LMS), an asset.- Excellent command of written and spoken French.

Location: Anjou, Quebec, CA

Posted Date: 9/2/2025