Box Office Coordinator

Job Title: Box Office CoordinatorOrganization: PHI StudioType of contract: Fixed term, 6 monthsCompensation: 44 000$ - 55 000$ ABOUT THE POSITION Under the supervision of the Box Office Manager, the person in this role is responsible for coordinating ticketing operations, including those related to touring exhibitions. They support the implementation of best practices related to visitor services, ticket management, transactions, and the overall customer experience, while working closely with internal teams and clients. The role also involves advisory support for front-line teams, monitoring accessibility practices, and actively participating in staff training and in maintaining the consistency of ticketing tools and procedures. The ideal candidate has strong coordination skills, adaptability, and excellent customer service abilities. RESPONSIBILITIES Team Support and On-Site Supervision Serve as a key resource for local box office teams and touring teams;Support understanding and application of ticketing policies, procedures, and best practices;Provide daily support in resolving issues and coordinating box office operations on the ground;Participate in training for front-line staff (attendants, FOH leads, touring teams), including helping to communicate tools, processes, and expected service standards. Transaction Oversight and Systems Management Contribute to managing transactional workflows (refunds, exchanges, special requests) in collaboration with relevant teams;Ensure compliance with cash handling procedures and ticketing reports, in line with the platforms used;Participate in the optimization of ticketing systems and documentation of related processes;Occasionally assist with programming events and promotions in the ticketing systems. Accessibility and Visitor Services Manage requests related to accessibility, guest services, and patrons' special needs, ensuring they are handled appropriately;Support the implementation of inclusive and adapted visitor services, in collaboration with operations teams and external partners;Help develop or refine specific hosting protocols (VIPs, partners, guests, etc.);Deliver high-quality customer service by responding efficiently to inquiries, handling complex situations, and fostering a positive experience for all visitors. REQUIRED QUALIFICATIONS Minimum Academic Requirements: Diploma of College Studies (DEC)Minimum Years of Experience: 2 years in a similar position in the arts and entertainment industryExcellent command of both French and English, spoken and written, for customer communication;Strong knowledge of ticketing systems is highly preferred;Excellent prioritization skills and ability to manage multiple tasks simultaneously;Strong customer service orientation, with a good understanding of the customer journey and purchase process to enhance the user experience;Ability to work under pressure and resolve issues effectively;Strong team spirit, with the ability to collaborate with various stakeholders, foster a positive work environment, and support shared goals.

Location: Montréal, Quebec, CA

Posted Date: 9/2/2025