Aerospace Field Service Representative

Join to apply for the Aerospace Field Service Representative role at TXT GROUP 1 day ago Be among the first 25 applicants Join to apply for the Aerospace Field Service Representative role at TXT GROUP TXT Group is looking for a Field Service Representative to strengthen the Aerospace & Defence division team. The selected candidate will serve as the technical-operational point of contact for all customer requests and issues related to training simulators. We are seeking a passionate and motivated individual who is eager to collaborate on our products and infrastructures. A good command of English (minimum level B2), strong problem-solving skills, and excellent communication and organizational abilities are required. The ability to work both independently and as part of a team is essential. Main Responsibilities Act as the point of contact between the Technical Office and the Support Team, interacting with professionals such as pilots, maintenance staff, instructors, and engineers. Ensure the technical reliability of training devices and ground stations. Receive, monitor, and process customer requests, initiating or implementing corrective actions to maintain service standards. Draft reports on technical issues. Produce, update, and validate technical manuals. Perform and schedule on-site interventions to monitor system status or carry out installation and maintenance activities. Provide training courses on the use of training systems for customer personnel (instructors, pilots, technicians). Analyze and monitor simulator installations, identifying and anticipating potential obsolescence. Set up all necessary conditions to deliver adequate support services to the training center. Resolve issues and proactively gather customer feedback. Address customer inquiries. Handle emergencies, unexpected problems, and repairs. Participate in audits for ENAC/EASA certification. Operate the training center in compliance with the FSTD Operator Manual. Maintain high standards of customer support service. Monitor the efficiency and stability of the FSTDs through QTG testing. Ensure compliance with all applicable authority requirements. Deliver maintenance training courses to transfer know-how to technicians, pilots, and users. Monitor and report simulator performance to the customer. Manage software updates. Lead a team of technicians. Schedule preventive maintenance of simulators. Advise senior management on customer satisfaction, simulator performance, and recommendations for improvement. Requirements Solid knowledge of software, hardware, and machine solutions. Ability to read and understand technical documentation (electrical, hydraulic, and pneumatic schematics). Excellent command of MS Office for producing technical manuals and reports. Classroom management skills for delivering training sessions to technicians and operators. The ideal candidate should have a technical-management educational background, preferably in the aeronautical or aerospace field. Candidates with a degree in aerospace/aeronautical disciplines, or with a high school diploma and at least 3 years of proven experience in the aviation sector, will be considered. Wh Join TXT Group Career growth opportunities in a fast-evolving company with a young and international team. Technical training aligned with job responsibilities. Corporate benefits (health insurance, welfare program, meal vouchers, employee discounts). Team building activities aimed at fostering a collaborative and positive work environment. Internship opportunities with the possibility of permanent employment based on technical competencies demonstrated during the selection process. The position includes an initial training period at the Sesto Calende headquarters, followed by an operational assignment in Southeast Asia with an initial duration of 2 years. Position open to candidates regardless of gender, in accordance with Legislative Decree 198/2006. The company promotes equal opportunities and values diversity in all its forms. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TXT GROUP by 2x Sign in to set job alerts for “Field Service Representative” roles. Field Service Technician – Medium Voltage Commissioning Agrate Brianza, Lombardy, Italy 22 hours ago Novazzano, Ticino, Switzerland 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: Sesto San Giovanni, Lombardia, IT

Posted Date: 9/1/2025