Desktop Support Engineer

Minimum Requirements Grade 12 / Matric IT certifications would be an advantage (e.g., CompTIA A, N, Microsoft MCSA/MD-100/MD-101, ITIL Foundation) but not essential. 2 4 years experience within a desktop, 1st line support and/or IE Technician roles Experience with: Windows 10/11 installation and troubleshooting, Printer support and driver installation, Microsoft 365 support, Networking basics (IP addressing, DNS, DHCP), Server support basics Duties will include but not be limited to: Provide first- and second-line desktop support (hardware, software, OS, peripherals). Troubleshoot and support printers, scanners, and office devices. Perform proactive maintenance: patching, OS updates, antivirus checks, etc. Install, configure, and support PCs, laptops, mobile devices, and basic networking (Wi-Fi, LAN, switches, routers). Support standard business applications: Microsoft 365, Outlook, Teams, etc. Conduct user account administration (password resets, permissions, Active Directory basics). Respond to onsite call-outs and provide remote support when needed. Document incidents, resolutions, and assets in service desk tools. Escalate unresolved issues to senior engineers or vendors. Participate in standby support rotations and after-hours support as required. Ensure SLA targets are met while delivering professional, friendly service. Please note: Only shortlisted candidates will be contacted

Location: Vereeniging, ZA

Posted Date: 8/30/2025