Scheduling and Workforce Management Specialist in Services

Scheduling and Workforce Management Specialist in Services Job Description: We are looking for a dedicated Scheduling Specialist in Services to join our team! The primary focus of the role will be scheduling shifts for home care and healthcare staff. The Scheduler will be responsible for efficiently organizing caregivers' shifts, ensuring that clients receive the best possible care based on their needs and preferences. Key Responsibilities: Expertise in organizing schedules, predicting workforce needs, and addressing real-time changes efficiently. Caregiver Scheduling: Match client needs with available caregivers to ensure efficient and accurate assignments. Managing Changes: Modify and update schedules as needed, ensuring that any changes are communicated clearly to both clients and caregivers. Basic Onboarding: Onboarding will be minimal. The Scheduler will be responsible for meeting new hires, introducing them to clients, and explaining available opportunities. Limited Recruitment: Recruitment tasks will be limited, focusing mainly on decision-making regarding which caregivers are best suited for available positions. While recruitment won't be a core responsibility, the Scheduler will make key decisions in this area. Monitor Satisfaction: Ensure clients are satisfied with the schedule and the caregivers assigned to them. Record Updates: Keep scheduling systems and caregiver/client records up to date, ensuring all information is accurate and organized. Effective Communication: Ensure clear communication of expectations and instructions to both caregivers and clients. Essential Requirements: Minimum 2 years of experience in healthcare is a nice-to-have Scheduling Experience: At least one year of scheduling experience in healthcare or a similar field. Prior experience in healthcare scheduling is highly preferred. If healthcare experience is lacking, additional training may be required. Technical Skills: Proficiency in Microsoft Office, especially Excel, is essential. Experience with tools like AlayaCare is a plus, but the ability to quickly learn new tools is highly valued. Any CRM experience is also accepted. Communication Skills: Fluency in English is key, particularly the ability to understand caregivers who may speak with various accents. Patience and active listening are crucial. Education and Certifications: Certifications such as NAR and CPR are not required. A technical degree or high school diploma is acceptable. Recent graduates are welcome and often prove to be excellent candidates.

Location: Mexico, MX

Posted Date: 8/25/2025