Customer Service & Ticketing Executive

Rangers Football Club, formed in 1872, is one of the world’s longest established and most successful clubs, having won 55 League titles, 34 Scottish Cups, 28 League Cups and the European Cup Winners’ Cup in 1972. Few clubs can match Rangers for history, heritage, and tradition, and it resides in the top 10 strongest football brands according to the YouGov UK Brand Index. Playing at the iconic 51,700 seat Ibrox Stadium and benefitting from a world-class 37-acre training facility, the club has been a leading light in Scottish, British and European football for decades. The club benefits from a famously loyal support and the high volume of season ticket uptake means the club features in the top 19 average attendances in Europe. It is estimated that Rangers has a global fanbase of 4m, half of which are based in the UK. JOB TITLE: Customer Service & Ticketing Executive REPORTING LINE: Head of Ticket Operations DEPARTMENT: Ticket Centre LOCATIONS: Ibrox Stadium CONTRACT: Permanent, Full Time THE ROLE The purpose of your role is to provide an excellent level of customer service to supporters and other customers whilst providing strong administrative support and record keeping within the Ticketing Operations department. You will work well as a team with effective and frequent communication with colleagues to ensure the efficient operations of the ticketing department. KEY RESPONSIBILITIES · Ensure the efficient operations of all systems and process set out in the ticket operations operating plan. · Provide a first-class customer service relationship with supporters via all communications by responding in a timely manner. · Liaise with external departments when required regarding ticket requests/ allocations and sales. · Liaise directly and support customer service via the Zendesk platform. · Support and achieve team targets and goals within the designated deadlines. · Effectively carry out any other tasks which may be reasonably required by Head of Ticket Operations. THE CANDIDATE The candidate attributes include: · Exceptional communication skills, written and oral, as you will be addressing customer enquiries, complaints or concerns via email, letter, social media and face to face. · Ability to manage large volumes of inbound emails in a timely manner. · Ability to work under pressure, staying calm when dealing with stressed or irate customers and high work volumes. · Ability to communicate in a manner that is both respectful and representative of the Club. · Ensure delivery of excellent customer service through fast and accurate allocation, processing and ticket reconciliation. · Problem-solving skills and the ability to collaborate and work as part of a team. · Provide prompt and accurate service, with a keen eye for detail. · Proficient in use of standard software such as MS Office; with particular expertise in Word and Excel. · Ability to prioritise workload in order to ensure that operational needs are met. · Positive attitude and professionalism at all times. · Compliance with all Club procedures. · Adherence to all performance objectives. · Adherence to data protection requirements at all times when handling personal data. GENERAL INFORMATION: You are required to work 35 hours per week, based on working 5 days out of any 7 days, according to the operational requirements of the department or demands of the business. This may require shift work and operational hours may be reviewed as and when required. In addition, working midweek evenings and weekend match days as and when required. LATEST CLOSING DATE: 22nd August 2025 Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay! EQUALITY & INCLUSION At Rangers Football Club we are ambitious about diversity and inclusion. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Rangers Football Club also welcomes applications from suitably qualified members of the armed forces family. GENERAL INFORMATION The candidate must keep up to date with new methods and undertake any necessary internal or external training sessions in accordance with Club Policies and Procedures.

Location: Ibrox, GB

Posted Date: 8/20/2025