COMPLAINTS & COMMUNICATION OFFICER

About The Service An exciting opportunity has arisen for a committed individual with excellent customer service skills to join the Quality, Appeals & Complaints Team as a temporary, (until 31/8/26), Complaints & Communications Officer. About the job You will be responsible for providing high quality responses to all complaints, and also to enquiries from Councillors, Members of the Senedd and Members of Parliament, ensuring these are dealt with in a timely manner. You should have a desire to work in a fast-paced team environment and work collaboratively with colleagues. What We Are Looking For From You You will have good knowledge of Council procedures, dealing with complaints & enquiries and preferably will have experience of working within Local Government. You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have excellent communication & organisational skills, good IT skills, with the ability to resolve disputes in a positive and constructive manner and a commitment to meeting the customer's needs. The post-holder will be required to meet corporate deadlines and to ensure responses are of a high standard and accurate. Additional information The temporary post is until 31st August 2026. Internal candidates who wish to apply for the position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body. This post is subject to a Disclosure and Barring Service Standard check. This vacancy is suitable for post share. We welcome applications in both Welsh and English. Applications received in Welsh will not be treated less favourably than English applications. If you would like an informal conversation about this role prior to application, please contact Suzanne Ventrice on (029) 20537306 or by emailing sventrice@cardiff.gov.uk. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:- Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information:- Employee Charter Recruitment of Ex-Offenders Privacy Notice Attachments Job Description / Person Specification

Location: Cardiff, GB

Posted Date: 8/7/2025