Total Loss Desk Based Engineer - Remote or Hybrid

Responsibilities Based Hybrid from Warrington or Fully remote for qualified candidates with extensive experience. The role: OurVehicle Damage Advisorsare part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle. With training you will understand repair methodology and use this to confirm total loss diagnosis To use all available tools to calculate accurate and fair total loss settlement costs To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them To promote customer satisfaction To develop, and maintain relationships with external suppliers and internal business areas The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Avivas success through the Aviva Save As You Earn scheme. Supportive policies including parental and carers leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If youre excited but dont tick every box, we encourage you to applyyour unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteriajust contact us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Location: Nottingham, East Midlands, GB

Posted Date: 8/2/2025