Technical Administrator - KZN

Client Liaison and Call Management Liaising with customers daily in a professional and courteous manner Receive breakdown reports from customers and log calls as necessary Scheduling of Preventative Maintenance (PM) and mandatory upgrades Assigning service Field Service Engineers to logged calls logically and timeously Providing feedback to customers Logging all calls on the system for traceability and reviewing daily for updates Managing standby list and forwarding after-hours calls to Field Service Engineers on standby Preventative Maintenance and Contract Services Working through the Equipment Database / Technical Module for the group of companies Ensuring all PM services for service contract and warranty customers are arranged on time (annually, bi-annually or quarterly) Ensuring no PM services are missed Quoting for PMS, Services and Upgrades Preparing and sending quotes timeously for scheduled services Ensure correct pricing quoted per modality, obtain selling prices for required parts Following up on all quotes regularly and providing feedback Maintaining a complete record of quotes sent and their status Requesting signed quotes (private customers) and purchase orders (government) for accepted quotes Ensure payment is received from COD (Cash on Delivery) Customers Liaise with Team Lead for Field Service Engineer availability and schedule appointment with the customer for job to be done If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through KZN Purchasing Technical/Procurement and ensure all the necessary information is sent with the order Convert quote to job on E-Works and assign to the allocated Field Service Engineer as per appointment scheduled Ensuring accepted quotes are filed, handed to Field Service Engineers prior to work, and that Field Service Engineers are dispatched Quoting for Breakdowns, Repairs, and Room Alterations Checking and responding to client emails requesting quotes or documents daily Preparing and sending breakdown/repair quotes with urgency Obtaining selling prices from procurement for spares Following up regularly and providing status updates on quotes Requesting signed quotations or purchase orders for approved quotes Ensuring quote documentation is filed and provided to Field Service Engineers before dispatch Ad Hoc Quotations and Purchase Orders Preparing urgent quotes for work done without a Purchase Order Following up and obtaining Purchase Orders Maintaining a file indicating the current status of each item Travel Requisitions Submitting Field Service Engineers travel requisitions to the Travel Co-ordinator Other Duties Assisting with SCTs when necessary Supporting the Technical Admin Supervisor and Technical Manager Performing any other duties as required from time to time Qualifications A Grade 12 certificate is the minimum requirement Experience Required Minimum of 1 - 2 years previous experience in a similar position ERP computer literacy is beneficial Computer literacy and proficiency in MS Office, especially Advanced Excel is essential Capabilities Attention to detail with accuracy is essential Ability to work under pressure and meet deadlines Ability to work effectively in a team and build strong relationships Efficient time-management Strong Communication Skills

Location: Durban, ZA

Posted Date: 8/1/2025