Industry Operations

Ecotricity are about to embark on a new Smart Export tariff to support our customers with solar and battery storage systems. We are therefore now looking for an SME to join our team on a full-time permanent basis. The successful candidate will be responsible for providing end to end ongoing technical and operational support within the Industry Operations Team and wider business, being a ‘go to’ person for all Smart Export related processes. You will be required to work closely with the Industry Operations and metering teams while continuously developing your knowledge to support the wider business strategy. The Smart Export SME will remain up to date on all industry changes, processes and system developments and will work with their peers to ensure these are as efficient and successful as possible. The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and BSC settlement code. *Please note, successful applicates will be required to have a CRB check completed due to the handling of sensitive customer data. This role requires 3 days within our head office based in Stroud, Gloucestershire. ​ General Responsibilities: Ensure registrations are completed in a timely and comprehensive manner and complete reporting on registration progress as follows Creating of new MPANs for customers with a new export meters/solar & Battery installation who want to utilize the Smart Export tariff Process the registration through our CRM and ensure all industry flows are correctly managed. Identify those over SLA (Service Level Agreements) and seek resolution Working collectively with ESG to manage performance issues where registration exceeds 21 days and escalation of failures to ESG and Head of Industry Data & Settlement/Head of Onboarding for escalation Developing processes to enable customers to be billed in line with target billing date, production of a normal bill, reduction of draft bills (outside tolerance) & dirty bills, etc Support internal workshops with relevant teams to allow upskilling for exception reduction and to prevent work handoff across teams Ensuring MPAN configuration in AFMS, Junifer, Ecoes and USMART e.g. EAC (Estimated Annual Consumption) / TPR (Time Pattern Regime) is correct to reduce bill failures. Dirty / Failed / Unbilled etc are completed effectively Respond to industry outage/issues and ensure all relevant parties are advised and mitigation implemented. Working with Tech team as needed Support AFMS and USMART performance and improvements internally, working collaboratively with ESG We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage! However, a desire to learn the ins and outs of a complex industry is a must. Essential Skills required: Great analytical skills and excellent attention to detail Industry/Energy Knowledge desirable High level of numeracy, accuracy, and problem-solving ability Proven effective relationship management both internally and externally High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365 Prioritise a wide range of tasks and manage workload effectively in an end-to-end journey Committed to continual learning for themselves and their peers including process improvement experience Excellent written and verbal communication skills Logical thinker with ability to solutionism What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Location: Stroud, UK, GB

Posted Date: 7/31/2025